Engaged as a Scrum Master within a SAFe framework I helped empower the offshore team members and assisted them on the journey to a cohesive and productive team. This generated an increase in quality and value being delivered to the customer. Combined with a focus on honesty and transparency it allowed us to rebuild trust and collaboration in a strained customer relationship. I helped organise a collaborative peer meeting with my fellow Scrum Masters to share knowledge, experience and act as a support network. I also initiated a paired coaching approach so that we could experience insight and continual improvement at the Scrum Master level.